応対
おうたい · outai · JLPT N2 · noun
receiving
🛎️ 応 respond + 対 face = responding face to face, as when receiving a guest
応 (ō) means to respond or answer, as in 反応 reaction. 対 (tai) means to face someone, as in 対面 face-to-face. Together they mean dealing with a person in front of you, such as a customer at a counter or a caller on the phone.